Our Success Stories
Munster Rugby and Trackit have been working together for the past 8 years, and are effectively a sports retailer with three retail outlets in Cork, Limerick and at their stadium in Limerick, as well as an online store.The retail operation started 8 years ago in 2003 and before installing e-trackit there was no visibility within the business of the amount of stock they held at any one time and they relied solely on their quarterly and annual stock checks to keep any semblance of control.
Munster Rugby knew that in order to grow they needed an Epos system. Having been involved in other retail system installations previously, they were aware of how painful the process could be but describes the experience of installing the e-trackit system as both painless and seamless.
Now that they have installed e-trackit, life is a lot easier. At any particular point they can check stock levels , sales and margins in any of the stores. This is right down to the level of identifying best and worst sellers and enables them to move stock from one location to another or reduce stock levels in the case of poor sellers.In addition to the tenfold increase in Munster Rugby’s sales in the time that they have been using e-trackit, their profitability has increased by a whopping 20%.
The relationship with e-trackit has been so successful: "As we grow, our relationship with e-trackit will grow." They are currently in discussion with e-trackit about integrating their online store with their offline business to effect even greater efficiencies.
Talking to other e-tailers, the Mainline Menswear web site is widely regarded as the the most successful in the country, and the one to aspire to. What is often not known is that it is powered by e-trackit, with all the product information held within the Stock module, uploaded and updated as sales are made.
Mainline also operate two shops in Scarborough, together with a substantial warehouse, so it is vital that, in the market of designer clothes, stock levels are accurate, and shortages are minimised.
The e-trackit system was installed in 2006, and was one of the first web sites to be fully integrated with our software, and continues to help Mainline as they grow their sales.
"Its the best money we have ever spent on anything, ever!"
Dabners is a long established Pet Shop business, trading for over 40 years, and they have 3 shops, situated in Croydon, Biggin Hill and Redhill.
The range of products is extensive with over 10,000 quality pet products all in stock, also available to order through their web site. They sell everything from food, leads, books, toys, plants, cages, lotions and potions - all for your pet.
In 2003, they installed the Trackit system and recently upgraded their tills to the latest touch terminals. They use "kits" of products, for example a budgie, cage, feeder and accesories all for one special price or sold seperately.
The office system is extensively used, particularly for reordering products, allowing Dabners to ensure items are, wherever possible, in stock. This also results in optimising stock levels to the minimum, saving space and cost. There is no doubt that e-trackit has made a very significant impact on the success of their business.
Rightway DIY first started using Trackit in 2001 when they had 6 DIY shops. Now they have 17 retail outlets across North Wales and the Wirral providing full stock control and epos requirements. They operate without the need (and cost) of a central warehouse, each shop having full access to stock levels, reordering (using min/max levels) and transfers between shops.
Trackit has opened up a whole new world of control and information to Rightway DIY. Information is produced very quickly at the touch of a button giving such reports as each site performance, profit margins and individual product performance.
This allows for appropriate and creative decision making to maximise on market opportunities, and offers a measure of control that was unattainable before.
"It has meant we’re a lot better using the same labour. It’s made us far more efficient, it’s made us more profitable and it’s helped in reducing the working capital that we need to run the business. Over the first 3-4 years it helped us raise our profit margin by 2 to 3 percentage points, which was very noticeable in the bottom line and more than covered the cost of buying the system."
Now the plan for 2012 is to have a fully functioning website and Rightway have engaged a local web company to manage this. it will be based on the Magento shopping cart software, and will seamlessly integrate with e-Trackit, providing product and live stock level updates and the download of orders.
Scentsational perfumes have a web site, ebay shop and 2 retail outlets. They specialise in a great range of cosmetics and skincare products ranging from DKNY, Prada, Diesel, Max Factor etc all at massively reduced prices.
In the build up to Christmas, their volumes increase dramatically, and they use e-Trackit to not only populate their sites, but also to control the stocking and reordering required for these peak times which would prove impossible to handle manually.
In 2008, they installed two Till Touch Screen systems in their Billinghurst, West Sussex shop and since then the company has continued to achieve and improve its aim, providing quality equestrian products and services online.
Equitogs prides itself in its ability to supply its customers with expert equestrian knowledge and experience to help them and their horse maximize their performance.
In 2010, Equitogs launched a Loyalty Card Scheme using the e-trackit card module. This allows customers to collect points everytime they make a purchase and then use these points to offset the value of an item. It uses the latest contactless card technology, and has been very successful in bringing customers back into the store.
Established in 1985 Tessuti was born from a love of continental designer men's clothing which was limited in availability and coveted by those in the know. In the early days championing such brands asGeorgio Armani, Nino Cerruti and Gianni Versace.
The Trackit Epos system with all the associated office software was first installed in 2003, with upgrades to "Touch" tills in 2008 across all their shops.
All Epos tills and Office computers use the "real time" operation of e-trackit to provide management with fully up to date information, particularly on sales as each day progresses.
The office system is extensively used to monitor the business, identify stock movements, and provide information on sales comparisons between sites, linked via a server to several multi user and remote PCs. All stock movements are controlled through the warehouse, supported by the e-Trackit replenishment module.
In 2008, a new web site was linked to e-Trackit, which has been highly successful, and again, dependant on the ability to be fed "live" stock level updates from all the shops. Out of hours sales are logged through to designated shops, so that items can be "reserved" for sales made on the web, for example at weekends when the despatch operation is closed.
AMT Sports is a specialist sports retailer operating in London. They specialise in tennis, badminton and squash equipment as well as sports clothing. The business runs two retail shops in London and an e-commerce website called www.tennisnuts.com The business has been in existence for 25 years and decided to install Trackit 7 years ago to enhance their stock management and provide a platform from which to expand.
The business now relies heavily on the detailed information provided by the e-Trackit EPOS systems. In 2008 they opened a purpose built warehouse to handle the growing sales, and house the increased mail order and web activity. They have successfully integrated their shops, mail order operation and the website which allows them to replenish stock efficiently and know at any one time where the stock is, thus easing overnight transfers between locations when necessary.
This has led to enhanced customer service levels and more repeat business whilst also increasing efficiency by taking the human checking process out of the equation."e-Trackit is so critical to us in running our business. It enables us to operate a tight ship and focus on delivering an exceptional quality of service to customers who return again and again".
Valentiono Schoolwear are a family run schoolwear outfitters based in Woking, Surrey, with the business originally established in 1939.
The shop has departments for men’s formalwear – casualwear – workwear – dancewear – children’s fashionwear – brownies, cubs etc not to mention being able to devote one complete level to schoolwear alone.
The original order for Trackit, in 2005, was for a Back Office system linked to 3 tills. A fully linked web site was added in 2010. This is being regularly updated as new schools are added. The population of all the web site information is done via the Office system, with order information being downloaded into the e-Trackit Sales Order Processing system which handles the picking and despatch of orders.
As with all schoolwear retailers, there is an enormous peak of activity in August, and e-Trackit keeps the management in full control of the counter, web sales and stock levels which result from this peak.
Caversham Tiles, also trading as Wokingham Tiles and Altwood Tiles is an independent retailer of ceramic and porcelain wall and floor tiles. They import directly from factories in Spain and Italy and sell directly to the public at the best possible prices. They only import quality products from the most reputable suppliers and pride themselves on their selection and service.
Caversham Tiles have been using the Trackit system since 2004. Each of their three shops have two tills, plus Head Office PCs networked together. The system handles the complete sales and stock control functions, plus the purchase ordering of all the floor and tile products, all operating on a real time basis.
One of the Trackit innovations introduced to handle the tile trade was an automatic pricing and square metre calculation which printed A5 labels showing shop name, range, primary and secondary items, delivery and material.