The e-trackit system is designed to make it easier to bring the latest IT benefits to retailers. Our comprehensive support is there to make sure those benefits are realised in the long term.
It starts from the minute you contact us. One of our consultants will visit to discuss your business, suggest how an e-trackit system can be tailored to your needs and demonstrate how the system works. All our consultants have substantial experience of off-line and on-line retailing and are well placed to help you specify your requirements.
We will install software and any associated hardware and check that every aspect of performance meets your needs and works smoothly with any existing systems. We will then provide on-site training for your staff in e-commerce, till and office functions.
Further training for new staff or in new functions will be provided by our support team using an on-line connection as we talk to you.
Our UK telephone Help Desk, free to licensed users, operates 7 days a week to answer your questions. If necessary we can connect to your PC (with your agreement) to help with your query.
Upgrade and improvement
The e-trackit system is constantly being reviewed and upgraded, driven by feedback from our customers and our development at the forefront of retail management systems. Under our Software Licence agreement you will benefit from all our software enhancements free of charge.