support

Fundamental to the success of your investment in any stock control solution is support.

We do not expect you to be computer experts – your expertise is in retailing.

We do not expect you to trail through dozens of web tutorials, watch YouTube videos, or send help emails to your supplier, and receive nothing back for days.

Maybe we are a bit old fashioned because we run a UK based telephone Help Desk, manned with real people, where 80% of our incoming calls are answered within 20 seconds.

Support starts at the outset of your initial enquiry, helping and advising you on how e-trackit can meet your current and future needs.

On an order, we will work with you to project manage the installation, including any data conversion requirements.

Training can be onsite or online. The online training is unlimited in time, and is often done in “bite size pieces”, so that you and your staff can take the details on board as and when they need to start using a particular section of e-trackit. Further training for new staff or in new functions will be provided by our support team using an on-line connection as we talk to you.

Often, in the early days of an installation, there are lots of questions you will be asking, again the Help Desk is there to answer any queries.

Our Help Desk is manned 7 days a week, Mondays-Saturdays 9.00am to 6.00pm and Sundays and Bank Holidays 10.00am to 5.00pm (excluding Christmas day and Boxing Day).

As new features and modules are added to e-trackit, we will continue to support you through our help Desk.